Content Moderation Policy

TECKHEADS is a product of Nairly, its parent business. Nairly is operated by Jaeon George Bucknall, a sole trader based in Mayfair, London, UK.

Last updated: 07/10/2026. Effective date: 07/10/2026.

This Content Moderation Policy explains how TECKHEADS moderates user-generated content, including submitted ideas, Validation Thread feedback, Stories, messages, and Resources. It forms part of our Terms of Service and should be read alongside our Community Guidelines, available in the Community Guidelines section of Legal, Data & Account Deletion.

1. Our Approach to Moderation

TECKHEADS is a platform built around user-generated content: submitted ideas, feedback, scores, Stories, and messages. We are responsible for keeping that content within the standards set out in our Community Guidelines and applicable law, and we take that responsibility seriously. Moderation on TECKHEADS combines automated filtering, user reporting, and human review.

2. Filtering Objectionable Content

We use a combination of the following to reduce exposure to objectionable content before it is reported:

automated filtering that screens submitted text for known categories of prohibited content before it is published;
restrictions on new or low-reputation accounts, to slow the spread of content while it is still unreviewed;
keyword and pattern detection to flag attempts to manipulate the contribution points or reputation systems, in line with our Community Guidelines.

3. Reporting Content or Users

Every piece of user-generated content on TECKHEADS has an in-app report option. To report content or a user:

select the report icon (⋯ menu) on the relevant content or profile;
select the reason that best describes the issue;
add any additional context that will help our review, if you wish.

You can also report content or a user by emailing Nairlysupport@gmail.com with a description and, where possible, a link or screenshot of the content. To report an account that may belong to someone under 16, choose the reason "This person may be under 16". We may ask the account holder to confirm their age through an age check within 7 days. If they are confirmed to be under 16, or do not respond, we close the account and delete its data. See our Age Verification Policy, available in the Age Verification Policy section of Legal, Data & Account Deletion.

4. Our Response Times

We aim to review reports on the following timeline:

reports involving a risk to someone's safety, or content that is clearly unlawful, are reviewed as a priority and actioned as quickly as possible;
other reports are reviewed within 48 hours of submission;
you will not always receive a personal update on the outcome of a report, but repeat or unresolved concerns can be escalated to Nairlysupport@gmail.com.

5. Content and Conduct We Review

Content or conduct may be actioned where it falls into one or more of the following categories, consistent with our Community Guidelines:

unlawful, hateful, discriminatory, sexually explicit, or graphically violent content;
harassment, bullying, threats, or targeted abuse of another user;
impersonation of another person, company, or public figure;
spam, scraping, or unauthorised automated activity;
content that infringes another person's intellectual property rights (see our Copyright Policy);
manipulation of the contribution points, scoring, or reputation systems;
sharing another user's private information without consent;
misuse of Support payments, including fake builds or false claims used to solicit Support, self-support, or offers of equity or returns in exchange for Support;
content or accounts designed to evade a previous suspension or ban.

6. Actions We May Take

Depending on the severity and context of a violation, we may:

remove or restrict visibility of the specific content;
issue a warning to the user responsible;
temporarily restrict a user's ability to post, comment, or give feedback;
suspend or permanently terminate an account;
block a user from contacting or interacting with another specific user;
report unlawful content to the relevant authorities where required.

7. Blocking Other Users

You can block another user at any time from their profile or from a message thread. Blocking a user prevents them from messaging you, viewing your profile, or interacting with your content, and prevents you from seeing theirs.

8. Appeals

If you believe content was removed, or your account was restricted or suspended, in error, you can appeal by emailing Nairlysupport@gmail.com with your account details and the reason you believe the decision should be reconsidered.

9. Repeat Violations

Repeated or egregious violations of our Community Guidelines, this Policy, or our Terms of Service will result in escalating action, up to and including permanent account termination.

10. Changes to This Policy

We may update this Policy as our moderation tools and processes evolve. Material changes will be notified in accordance with our Terms of Service.

11. Contact Us

Questions about this Policy, or concerns about content or conduct on TECKHEADS, can be directed to Nairlysupport@gmail.com.