TECKHEADS is a product of Nairly, its parent business. Nairly is operated by Jaeon George Bucknall, a sole trader based in Mayfair, London, UK.
Last updated: 07/10/2026. Effective date: 07/10/2026.
This Account Deletion Policy explains how you can delete your TECKHEADS account, what happens to your data and content when you do, and how long deletion takes. It forms part of our Terms of Service and should be read alongside our Privacy Policy, available in the Privacy Policy section of Legal, Data & Account Deletion.
1. Your Right to Delete Your Account
You can delete your TECKHEADS account at any time, directly within the app. We do not require you to contact support, submit a form, or take any step outside the app to delete your account.
2. How to Delete Your Account
To delete your account:
go to Settings → Legal, Data & Account Deletion → Delete Account;
confirm your request when prompted, including re-entering your password or completing any identity check we require to protect your account from unauthorised deletion;
your account and the data described in Section 3 will then be deleted in line with the timeline in Section 4.
If you are unable to access the app, contact us at Nairlysupport@gmail.com and we will verify your identity and process the deletion on your behalf.
3. What Happens When You Delete Your Account
3.1 Deleted
When you delete your account, we delete or anonymise:
your profile information, including your name, username, email address, and photo;
ideas and content you submitted that have not been shared with, or incorporated into feedback by, other users;
your private messages;
your login credentials and authentication data;
your date of birth and age verification records, which are removed within 30 days (see our Age Verification Policy);
device and usage data linked to your account, beyond what we are required to retain under Section 3.3.
3.2 Retained in Anonymised or Limited Form
Some content cannot reasonably be removed once shared, because it forms part of another user's experience of the Service. Where this applies, we remove your personal identifiers but may retain the underlying content:
ideas that have already received feedback in a Validation Thread: the idea and the feedback given on it remain visible, but are no longer attributed to your account;
Contribution Content (feedback, scores, or comments) you gave on other users' ideas: this remains visible to preserve the integrity of those Validation Threads, but is no longer attributed to your username;
content that has been reported, is under active moderation review, or is otherwise relevant to a Community Guidelines investigation at the time of deletion.
3.3 Retained for Legal or Financial Reasons
We retain certain limited data even after account deletion where the law requires it, including:
billing, subscription, Support, payout, and balance records, retained in line with UK tax and accounting requirements;
records reasonably necessary to defend or bring a legal claim, or to comply with a lawful request from a public authority;
records of Terms of Service or Community Guidelines breaches, retained to prevent evasion of a suspension or ban.
4. Timeline
Your account is deactivated immediately on deletion and is no longer visible or accessible to other users.
Data covered by Section 3.1 is permanently deleted from our active systems within 30 days.
Copies of your data may remain in encrypted backups for a limited period after that, and are permanently purged as those backups are rotated out, in the ordinary course of our backup cycle.
5. Balances, Subscriptions, and Air Credits
5.1 Support Balance and Payouts
If you are a Creator, withdraw any available balance before you delete your account. If you still have a balance when you delete, we will try to pay your available balance out to your payout account. Funds still pending are released after the 7-day pending period and paid out once they become available. If a payout cannot be made, for example because your payout account has closed, we will contact you at the email address on your account to arrange payment. If your balance is below zero because of a refund or chargeback, we may keep the details we need to recover it, and may seek repayment.
5.2 Subscriptions
Deleting your account does not automatically cancel an active paid subscription with your app store (Apple App Store or Google Play); you must cancel that separately through your app store account settings. Subscriptions bought on the web are cancelled when you delete your account, and are not refunded for the remaining period except as set out in our Subscription and Refund Policy.
5.3 Air Credits
Deleting your account ends any unlimited Air access that comes with a subscription and forfeits any unused purchased Air credits, as set out in our Air Credits Terms, except where you are entitled to a refund under applicable law.
6. Suspended or Terminated Accounts
If we suspend or terminate your account for breach of our Terms of Service or Community Guidelines, this Policy still applies to the deletion of your data, except that we may retain additional records as described in Section 3.3 to prevent evasion of the suspension or ban.
7. Changes to This Policy
We may update this Policy, including to reflect changes in how account deletion works in the app. Material changes will be notified in accordance with our Terms of Service.
8. Contact Us
Questions about deleting your account, or about this Policy, can be directed to Nairlysupport@gmail.com.